We hope this letter finds you and your family in good health. Our community has been through a lot over the past few months, and all of us are looking forward to resuming our normal habits and routines. While many things have changed, one thing has remained the same: our commitment to your safety.
Infection control has always been a top priority for our practice and you may have seen this during your visits to our office. Our infection control processes are made so that when you receive care, it’s both safe and comfortable.
You may see some changes when it is time for your next appointment. We made these changes to help protect our patients and staff. For example:
- Our office will communicate with you before your appointment via text or e-mail to ask some screening questions. You may also be asked those same screening questions at your appointment.
- We ask that you contact our office upon arrival to the office and that you wait in your vehicle until instructed to come into the office.
- We ask that your family members or friends not enter the office. If you must have someone with you at your appointment, they will be asked to answer the same screening questions.
- We will take your temperature upon arrival to the office.
- We have hand sanitizer in the waiting area, we ask that you use this to sanitize your hands and your wrists. We may also ask that you wash your hands before or after your appointment.
- Our waiting room will no longer have magazines or water available, as these items are difficult to disinfect and clean.
- Appointments will be managed to allow for social distancing between patients. That might mean you’re offered few options for scheduling your appointment.
- We recommend all patients to wear a face mask, if possible.
- The back-office staff is also wearing more personal protective wear (PPE), therefore the thermostat has been adjusted. Please bring a blanket to the office if you feel you might get cold, as we are currently not offering blankets to our patients.
We want to tell you about the infection control procedures we follow in our practice to keep patients and staff safe.
Our office follows infection control recommendations made by the American Dental Association (ADA), the U.S Centers for Disease Control and Prevention (CDC) and the Occupational Safety and Health Administration (OSHA). We follow the activities of these agencies so that we are up-to-date on any new rulings or guidance that may be issued. We do this to make sure that our infection control procedures are current and adhere to each agencies’ recommendations.
We look forward to seeing you again and are happy to answer questions you may have about the steps we take to keep you, and every patient safe in our practice. We are diligently working to get in contact everyone who had an appointment during the shutdown. If you have not been contacted please let us know. Appointment times have been adjusted, so please be patient with the front staff as they are working to find times for everyone. To make an appointment please call our office at (972) 432-8811 or click the email icon below.
Thank you for being our patient. We value your trust and appreciate your patience and understanding during this time. We look forward to welcoming back our patients.
Dr. Niteha G. Aggarwal and Team